Privacy Policy

1. Information We Collect

When you browse Medikart, place an order, upload a prescription, or create an account, we may collect the following categories of information:

• Personal Contact Information: Name, phone number, email address, and delivery street address with city.
• Prescription Documents: Images or PDF copies of medical prescriptions uploaded for instant ordering or controlled (Rx) medicines.
• Order & Transaction History: Medicines purchased, order references, payment method choices (Cash on Delivery or online card payments), and 30-day refill schedules.
• Technical & Device Information: IP address, browser type, operating system, device identifiers, and anonymized browsing activity.

2. How We Use Your Information

Your information is used strictly to provide, optimize, and secure Medikart pharmacy delivery services:

• Fulfilling and delivering prescription and OTC healthcare orders.
• Enabling registered pharmacists to verify prescriptions and ensure safe clinical dispensing.
• Sending critical order updates, tracking links, and refill reminders via SMS, email, or WhatsApp.
• Processing secure payments via Cash on Delivery or authorized digital payment gateways.
• Improving user experience, website performance, and catalog discovery.

3. Cookies and Analytics Tracking

Medikart uses cookies and local storage tokens to retain your active shopping cart, remember your city preferences, and keep you securely logged in. Non-essential analytical cookies (e.g., Google Analytics 4) are strictly gated and only activated after you provide explicit consent through our cookie consent banner. You may update or revoke your cookie choices at any time.

4. Third-Party Sharing & Data Security

We never sell, rent, or trade your personal health data to advertisers. Information is shared only with:

• Licensed Partner Pharmacies: To dispense and package authentic medicines as prescribed.
• Payment & Logistics Partners: Authorized payment gateways for secure card payment processing, and authorized delivery personnel for parcel dropoff.
• Regulatory Authorities: Where legally mandated by applicable pharmaceutical and healthcare regulatory authorities in Pakistan.

All data in transit is protected using secure encrypted connections and stored on protected cloud infrastructure with restricted role-based access.

5. Your Rights and Choices

You have the right to access, review, update, or request deletion of your account and personal details at any time. You can also opt out of promotional newsletters while retaining essential transactional order notifications.